- Home
- About Sytner Tring
- Sytner Tring Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
441 ratings and 227 comments received in the last 90 days.
05 December 2024
Very happy with my new car
04 December 2024
Very professional
04 December 2024
Easy, great deal and fast
03 December 2024
Very smooth experience and very well looked after
02 December 2024
Ordered it and four weeks later it was delivered!
02 December 2024
Although there one or two minor hiccups, we were kept informed and up to date every step of the way. The fact that the car arrived sooner than expected was a huge bonus??.
27 November 2024
First class service
25 November 2024
Gerry took us through all of the process diligently and ironed out the problems we encountered with the trade in and finance
23 November 2024
Excellent discussions regarding the car I wanted
21 November 2024
BMW Tring specifically with the help of Michael has a made this experience enjoyable.
18 November 2024
The purchase of our new car was a very happy experience especially when picking the car up, the ribbon around our car was a very lovely touch.
14 November 2024
Gerry was excellent
12 November 2024
Gerry and Kevin sorted the return of our existing PCP and financing the new car with no fuss and exceptional speed - car was delivered extremely quickly and we were even sorted a pool car for the few days between the hand back and delivery
10 November 2024
100% satisfied thank you, and felt like a valued customer, I would definitely return as a customer.
09 November 2024
Jason was very easy to talk to and answered any questions I had. Purchasing the vehicle was very simple and arrived long before the expected delivery date.
07 November 2024
A pleasant showroom and staff. Ahsan took time to show me all the workings of the car and didn't rush things . I found a small scratch on the new car and he ensured that this was rectified to my satisfaction. Ryan from body shop was very helpful.
07 November 2024
Helpful and nothing is too much trouble
07 November 2024
Exceeded your expectations on the delivery date, and handover care was great
01 November 2024
Was kept informed and the whole process was very efficient
28 October 2024
We were very happy with present we received.
20 October 2024
The management through our contact sales advisor Megan Minall treated us with courtesy and respect even in the face of crisis .Information was timely given and even little details were attended to without delay and bias.They made us smile.
19 October 2024
It was a trouble free dealing with the dealer. The salesman was very helpfull and I was regulerly got updates on the satus of the delivery etc.
18 October 2024
I was impressed & appreciated the dedication - Guvinder Singh stayed late to run me through the details & was patient even though most of the office had already gone home!
16 October 2024
Loved the bow and the revealing of the car made you feel very special loved the experience
14 October 2024
I was very well looked after - all staff were courteous and kind and the coffee and biscuits went down very well with the person who accompanied me.
12 October 2024
It was let down by the lack of information regarding the Finance figures.
08 October 2024
very good service
07 October 2024
The team at Tring were very welcoming to us and our dog!! Jane at reception looked after us as did Ahsan and the finance team
07 October 2024
Gerry Lane kept me posted at every stage which was really helpful.
03 October 2024
Did everything supposed to do very efficiently and helpfully
02 October 2024
Perfect
02 October 2024
Attentive, efficient and extremely helpful throughout
02 October 2024
Jason helped me make a really good decision
01 October 2024
Clear and helpful service to deliver what I wanted in the agreed timeframe.
01 October 2024
Pick up experience was thorough and very helpful. Megan Minall (Tring) knew I only had a limited amount of time but clearly walked me through the handover process and key features of the car - thank you!
25 September 2024
Polite friendly professional
25 September 2024
Everything was done in friendly and professional way nothing was to much trouble
24 September 2024
Managed to work quickly, securing and delivering my car in a rush which was much appreciated.
24 September 2024
Everybody was very easy to deal with. Jason was very amenable and explained the whole process very well. He was very obliging and helpful when I was asking questions. The car was presented very well (all wrapped up). I even chose the registration.
23 September 2024
Megan at bmw Tring went above and beyond to keep me informed every step of the way. There was no pushy sales tactics and allowed me to review documents and information in my own time. Delivery was smooth and seamless
22 September 2024
A great experience at Sytner Tring everyone was so friendly and welcoming and in particular Jason Tack
21 September 2024
Couldn't be faulted, and Jason made us feel very welcome and valued.
13 December 2024
My salesperson, Amir, has been exemplary throughout my purchase experience, including going above-and-beyond to facilitate the repair of an issue with my new car, and both picking it up and delivering it back himself, on his day off.
13 December 2024
took a week when they said a couple of days
12 December 2024
During the service the front and rear BMW dashcams were disconnected and a notice hung in the car. When I got home, I tried the reconnection but at 87, I have lost a lot of my sense of touch. I then had to drive back to have them reconnected.
12 December 2024
Excellent service from Nathan Lynch from start to finish. He even looked after my book which I left behind!
12 December 2024
Great customer service from Sam. Very helpful and clear with what needed to be done in layman's terms.
12 December 2024
Very satisfied but I got my call to pick up at 5.40. I didn't get the quote for a scratch repair I asked for
11 December 2024
Too expensive for minimal work.
11 December 2024
Good service from Alex and the team as always.
11 December 2024
Very satisfied
10 December 2024
You did what was required in the time specified
09 December 2024
Seamless from start to finish
09 December 2024
I thought the service cost too much for what was done eg. £115 just to change the brake fluid. Also they said they would clean the car but this had not been done.
08 December 2024
Speedy, polite and friendly. Great communication and a lovely welcome from the ladies on reception.
07 December 2024
It was only a first service so very straightforward
06 December 2024
Easy in and out no waiting around
05 December 2024
Smooth and efficient service.
05 December 2024
The winter service was satisfactory and I am now aware of what I have to have checked in the near future. The car was returned to me nicely valeted and cleaned.
05 December 2024
Kept me up to date and helped me with a lift home and picked me on from home to get me back to the garage to pick my car up.
04 December 2024
Very helpful in playing a minor role to reimburse funds from BMW UK. Prior to this Sytner Tring we're also great to deal with when we purchased our Mini.
04 December 2024
Brilliant
03 December 2024
Good service, nice staff . Great facilities for waiting.
03 December 2024
I dealt with Ryan regarding the bodywork issues and Jack on the mechanical side. Both were extremely helpful, knowledgeable and patient with me in explaining all the options open to me. They were reassuring and a pleasure to deal.
02 December 2024
Polite, professional and efficient.
02 December 2024
A comprehensive report was given when it went in for service and defective tyre replaced as soon as possible with car then delivered at home. It was immaculately valetted although unprompted.
02 December 2024
Completed the service. People were good!
02 December 2024
Fast, clear schedule if works and delivered on time.
02 December 2024
It's a very good experience and always keep in contact with you if something is to be done they always check first with you
29 November 2024
Service was efficient and timely. Alex was very helpful and gave all the required information.
27 November 2024
Easy arrangement, work completed on time with good feedback & interaction.
27 November 2024
Efficient, quick and friendly service.
26 November 2024
Did exactly as promised
26 November 2024
The servicing service is always really easy and efficient
26 November 2024
Quick and efficient
26 November 2024
very friendly and helpful
25 November 2024
Prompt and informative
25 November 2024
Friendly staff, reasonably comfortable waiting area for waiting service appointment and it's local to me.
25 November 2024
Ben was great. Kept me updated whilst car was in for service when it was ready, made me a coffee on arrival & pulled car out on collection. Good experiance.
25 November 2024
Service was great and staff were friendly.
24 November 2024
Was personally well looked after
24 November 2024
Dealt with very quickly at both drop off and collection. Well presented video of car condition.
24 November 2024
Great local branch
23 November 2024
Good
23 November 2024
I have always used Sytner Tring for all of my BMWs as i have 100% trust in this dealership. On a recent visit due a (airbag recall),I was served by Ben Saunders who i found to be extremely helpful,friendly and professional.
23 November 2024
Service personnel were helpful and professional but this is not the first time that i have collected a car after work and it has not been complete. Quality control of repairs seems very poor.
23 November 2024
The team look at my issue and were knowledgeable
23 November 2024
The staff are very friendly which always makes things easier.
23 November 2024
Very satisfied my car seems to be all Nice again thank you to Chris and Nathan
22 November 2024
In my last few visits. The time frame has not been meet.
22 November 2024
Service great, price on the high side.
21 November 2024
hit a rechnical probleb aftet the service which was superbly handles by Natham.and tean. I would like to commend them forgoing the extra mile.
20 November 2024
It was a simple service, booked in very quickly. My preference is Sytner Wycombe usually. Very glad the previous service representative went had dealings with at Tring was nowhere to be seen. He wasn't a good fit for the branch area.
20 November 2024
Ben was great - always ready to to help!
20 November 2024
Always been attentive, polite & approachability.
20 November 2024
The service exceeded my expectations. The explanation of the service advisor (Jack Price) was clear and understandable.
19 November 2024
Fast and great service
19 November 2024
100% satisfied
19 November 2024
No problems.
19 November 2024
Ben was very clear about what needed to be done and was really helpful ...
18 November 2024
nice receptionist but annoying about the point mentioned above.
18 November 2024
Sytner Tring an excellent garage with great customer service and excellent technicians
18 November 2024
Symbol service is excellent.
18 November 2024
Nathan handled the whole process perfectly. He kept me updated while I waited for the service to be completed and pointed out a slight issue with one tyre.
18 November 2024
People who know what they are doing!
18 November 2024
I have used them many times and they have not let me down
17 November 2024
Same as above
17 November 2024
Had a fantastic experience with the Service team at Sytner Tring BMW
17 November 2024
Usually 5 star but this time it took a long time to get my bill organised
17 November 2024
Found the issue with my vehicle on the 1st attempt
15 November 2024
Overall it is the consistency of positive, great customer service especially from Jack. All other team members are great at giving customer attention too, I hope you realise how this culture is so valuable for customer experiencing a friendly team.
15 November 2024
Always accommodating- very thorough and service with a smile
14 November 2024
The repair to my car was done quickly and efficiently. Having only driven a car with an automatic gearbox once, years ago, I was shown patiently the finer details of how to use the auto box.
14 November 2024
Did everything expected and had no issues.
13 November 2024
The job was completed. No issues
13 November 2024
The communication level was very good
12 November 2024
Issues with app which it seems is not uncommon. Would have been better launched having sorted out glitches.
12 November 2024
Timings were adhered to which is important for me and working schedule.
11 November 2024
Fitted me in as an emergency but didnt bother to reset the tyre pressure gauge. Tyre pressure was too low when I reset it. Now have to take the car to a garage to pump the tyres up. Clearly didnt test the repair which is poor
11 November 2024
Delivered as primised.
10 November 2024
Good end result but was told the service and mot would take 2 hours max and it took nearer 3.5 hours. Also no coffee that day as machine broken.
10 November 2024
I use the dealership because I expect my car to be taken care of properly without cutting corners and to receive a high standard of customer service, sadly on this occasion the dealership failed to deliver the full customer service standard.
10 November 2024
They took the car in and looked over it as soon as they could.
09 November 2024
Service was done satisfactorily but slower than promised 90 minutes while wait and not kept up to date about delay. I had to search and find out what was happening
09 November 2024
The service is polite and communication is precise but the treatment and repairs of the car are way below what I would expect for the prices I'm paying. I have been loyal to the garage but that will have to change
08 November 2024
As expected, no surprises and dealt with in a client friendly way.
07 November 2024
Good communication, jobs discussed and action taken
07 November 2024
Prompt, kept in touch with me, sent the video & washed my car
07 November 2024
My recall issue was dealt with promptly, other alerts pointed out and staff very helpful. Car being cleaned very welcome.
07 November 2024
Smooth process
07 November 2024
Great reactivity and friendliness and flexibility
06 November 2024
All ways made to feel welcome
05 November 2024
Good customer service throughout
05 November 2024
The service levels have drastically improved since the last time I was there, felt like a valued customer again
04 November 2024
Kept in touch and explained they had to keep car overnight. Sent a video of what they had done. 6Problem with car resolved effectively.
04 November 2024
Quick and efficient service
04 November 2024
special shout out to Ross... You have some great staff
04 November 2024
The reported problem has been greatly improved but not totally fixed unfortunately.
03 November 2024
Work carried out on time, no problems
03 November 2024
Qty service and good customer service, can't beat. Keep it up
03 November 2024
I've not always had good experiences with this dealer in the past but this time was brilliant. Staff were really helpful and friendly
03 November 2024
Kept informed of progress and they do as they say.
02 November 2024
MOT was fine, but car wasn't cleaned as promised
31 October 2024
As above, good communication, friendly welcome, and compensating/ apologising for late notification.
30 October 2024
I have no complaint you can't improve on excellence
30 October 2024
Easy (digital) booking process, good communication, friendly staff
30 October 2024
Helpful, knowledgeable and explained the process completely
29 October 2024
As I said the service was brilliant from all staff
29 October 2024
Always feel very welcomed at Sytner Tring.
29 October 2024
Staff are brilliant and service is spot on
29 October 2024
service was good but expecive
28 October 2024
Efficiently managed from booking onwards
28 October 2024
No Hassle
28 October 2024
The young man I dealt with as on previous visits have background knowledge and can hold a decent conversation with us on our m cars from after market purchases to improve car just what we want to hear basically,
25 October 2024
Always polite and good at keeping me informed.
25 October 2024
Excellent service, Alex Chou really was outstanding
24 October 2024
My tyre had to be replaced and then the car was returned to my home after the weekend.
24 October 2024
Extremely satisfied
24 October 2024
They were knowledgeable and very friendly nothing was too much trouble
23 October 2024
The work was done within the timescale that I expected.
23 October 2024
Dropped Vehicle off was advised of all works required along with costs. Picked up car ahead of predicted time.
23 October 2024
Very efficient new what was needed and was kept informed as work was carried out
23 October 2024
They carried out all the work requested and provided good feedback.
23 October 2024
Service was great - but the mismatch between service info in car, in app, online and at dealer was/is frustrating
21 October 2024
Profesional staff Regular updates
20 October 2024
Great service that i always get and expect.
20 October 2024
Smart and efficient
19 October 2024
As before
19 October 2024
Enjoyable time while awaiting the recall service to be done, only reason to be completely satisfied was the two and half hours versus expectation of 80 minutes
19 October 2024
Went out of their way to be helpful.
18 October 2024
Just everything perfect
18 October 2024
Cat was checked and done quickly
18 October 2024
The issue with the car was resolved and service representative was well informed.
16 October 2024
I was satisfied - minor point is that I booked a 90 min sit in service. I wasn't in any rush but after 3 hours i had to check to see if my car was ready. These things happen but maybe too many booking were taken that day
16 October 2024
They kept in touch and were open regards cost which turned out to be none which was nice. People are extremely nice and easy to deal with
16 October 2024
Very satisfied, all service staff really helpful, professional and excellent comms. Only thing I would say is courtesy car, electric is an issue due to mileage range and no fast charger at home. Put me off purchasing an electric car in future.
16 October 2024
Booked service appt via phone with your call centre agreed price with them. When arrived at dealership they decided to up the cost by £54. Out of order !! Bad for business.. Complained price honoured.
15 October 2024
Great service and attention
15 October 2024
It went in for a service and a problem with the heating. Apparently no issue or fault until i pushed it and then they seemed to find something, but needs to go back in for more investigations. car was not back to normal when i collected.
14 October 2024
Extra time spent selecting alternative tyres.
14 October 2024
We received a recall notice for drivers airbag on 8th and rang and were booked in the next day. The garage then gave us a lift saving using the bus and delivered the car to home that afternoon freshly washed and cleaned. 5star service. Well done.
14 October 2024
Good friendly service and like the wait and work space
14 October 2024
All good
13 October 2024
I was kept in touch at every stage of the process and felt completely comfortable with everything that was done. As a bonus, the car was returned direct to my home. My only disappointment was that rust residue was not removed from the alloy rims.
13 October 2024
Professional and courteous at all all times.
12 October 2024
It was on time and helpful to call me back
12 October 2024
All staff polite and courteous. Loan car given to me and my vehicle repaired same day. Nathan and Elaine went out of their way to help me.
10 October 2024
The quality of the staff, the hospitality and the level of information all contributed to a positive experience.
10 October 2024
Sincere and professional
10 October 2024
This time I was able to deal directly with staff at Tring who are very helpful and knowledgeable. It is essential that Sytner allows communication like this, rather than centralising communications at a call centre elsewhere in the Uk.
09 October 2024
Everything was satisfactory. Right time Right return time including garage storage
09 October 2024
Safety recall handled very efficiently
08 October 2024
Phil and Alex were very reassuring and knowledgeable when I thought I might have had a fault with my 330e. As it turns out it wasn't a fault but they also resolved an intermittent reverse camera issue.
07 October 2024
See above
07 October 2024
Professional good service in a friendly manner
06 October 2024
It was a simple and easy process of getting my car there and getting it back to me safely and roadworthy
06 October 2024
Amazing service as always
05 October 2024
Communication and service given first class
05 October 2024
Very comprehensive and professional service experience
05 October 2024
Very professional
04 October 2024
You did a good job with the service and the MOT. Your staff were courteous and helpful to me.
04 October 2024
Everything happened as explained.
02 October 2024
I was quoted £240 for a new CV boot. When the bill came that was down as £350 - apparently they needed to "add some other parts".
01 October 2024
Great service and please team were able to fit in a wheel refurb at the same time despite only asking for this on the day of service
01 October 2024
Very professional and efficient in service given
01 October 2024
Very satisfied. Friendly and attentive staff at Tring BMW. Well done.
01 October 2024
Good
30 September 2024
Easy
30 September 2024
A promise of a 90 minute wait service turned out to be 150 minutes
29 September 2024
Everything on the day went well, no hitches or unexpected waiting, great service
29 September 2024
Work completed to quotation
27 September 2024
Car attended to and a courtesy wash offered. Work completed as expected.
27 September 2024
Service was good.
26 September 2024
Covered all the necessary areas efficiently
25 September 2024
on collection, i was given a full description of the issues that had to be resolved.
25 September 2024
Technicians is very helpful
24 September 2024
My experience at BMW from start to finish was excellent. All that was required to be done to the car was done accurately and promptly. Customer service was spot on. I'm really happy with BMW.
24 September 2024
I enjoy yhe experience at the facilities and the customer service
23 September 2024
Since Sytner have taken over the Tring dealership they have up their game. I have been using the High Wycombe dealership many years and have been very satisfied with the service I have received but Tring is much closer to where I live.
23 September 2024
Couldn't fault the service received on the day.
22 September 2024
All ran smoothly, just hope the rear springs replcement on the 23rd is carried with out delays. Car has to be with you by 8.00am. Presumably work will start straight away??
21 September 2024
Exactly what was required with good service throughout
21 September 2024
All work done correctly and on time
21 September 2024
Great customer service from Nathan at tring always communicated well and worked well with me during this period.
21 September 2024
Service took over an hour longer than it was supposed to be and nobody came to give me an update. No ideal when taking time off work unpaid to get it done
20 September 2024
From the arrival throughout everything was done professionally.
05 December 2024
Very professional