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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
399 ratings and 210 comments received in the last 90 days.
10 November 2024
100% satisfied thank you, and felt like a valued customer, I would definitely return as a customer.
09 November 2024
Jason was very easy to talk to and answered any questions I had. Purchasing the vehicle was very simple and arrived long before the expected delivery date.
07 November 2024
Helpful and nothing is too much trouble
07 November 2024
Exceeded your expectations on the delivery date, and handover care was great
07 November 2024
A pleasant showroom and staff. Ahsan took time to show me all the workings of the car and didn't rush things . I found a small scratch on the new car and he ensured that this was rectified to my satisfaction. Ryan from body shop was very helpful.
01 November 2024
Was kept informed and the whole process was very efficient
28 October 2024
We were very happy with present we received.
20 October 2024
The management through our contact sales advisor Megan Minall treated us with courtesy and respect even in the face of crisis .Information was timely given and even little details were attended to without delay and bias.They made us smile.
19 October 2024
It was a trouble free dealing with the dealer. The salesman was very helpfull and I was regulerly got updates on the satus of the delivery etc.
18 October 2024
I was impressed & appreciated the dedication - Guvinder Singh stayed late to run me through the details & was patient even though most of the office had already gone home!
16 October 2024
Loved the bow and the revealing of the car made you feel very special loved the experience
14 October 2024
I was very well looked after - all staff were courteous and kind and the coffee and biscuits went down very well with the person who accompanied me.
12 October 2024
It was let down by the lack of information regarding the Finance figures.
08 October 2024
very good service
07 October 2024
The team at Tring were very welcoming to us and our dog!! Jane at reception looked after us as did Ahsan and the finance team
07 October 2024
Gerry Lane kept me posted at every stage which was really helpful.
03 October 2024
Did everything supposed to do very efficiently and helpfully
02 October 2024
Perfect
02 October 2024
Jason helped me make a really good decision
02 October 2024
Attentive, efficient and extremely helpful throughout
01 October 2024
Clear and helpful service to deliver what I wanted in the agreed timeframe.
01 October 2024
Pick up experience was thorough and very helpful. Megan Minall (Tring) knew I only had a limited amount of time but clearly walked me through the handover process and key features of the car - thank you!
25 September 2024
Everything was done in friendly and professional way nothing was to much trouble
25 September 2024
Polite friendly professional
24 September 2024
Managed to work quickly, securing and delivering my car in a rush which was much appreciated.
24 September 2024
Everybody was very easy to deal with. Jason was very amenable and explained the whole process very well. He was very obliging and helpful when I was asking questions. The car was presented very well (all wrapped up). I even chose the registration.
23 September 2024
Megan at bmw Tring went above and beyond to keep me informed every step of the way. There was no pushy sales tactics and allowed me to review documents and information in my own time. Delivery was smooth and seamless
22 September 2024
A great experience at Sytner Tring everyone was so friendly and welcoming and in particular Jason Tack
21 September 2024
Couldn't be faulted, and Jason made us feel very welcome and valued.
18 September 2024
The personnel of the show room more than helpful
17 September 2024
Straight forward kept informed
11 September 2024
Matt and Kevin were both very helpful and knowledgeable. Matt was very communicative during the entire process.
09 September 2024
Excellent customer service, knowledgable sales man, very helpful plus great follow up before and after the sale.
06 September 2024
It was a smooth experience, no real hassle i can think of. I was clear how i like to buy my cars and this expectation was met.
28 August 2024
Steve and Jason at Sytner Tring were extremely helpful during the process of buying my M2, right from my initial enquiry through to post delivery.
23 August 2024
Ahsan, the salesman, explained the cars features well and answered all my questions
13 November 2024
The communication level was very good
13 November 2024
The job was completed. No issues
12 November 2024
Issues with app which it seems is not uncommon. Would have been better launched having sorted out glitches.
12 November 2024
Timings were adhered to which is important for me and working schedule.
11 November 2024
Delivered as primised.
11 November 2024
Fitted me in as an emergency but didnt bother to reset the tyre pressure gauge. Tyre pressure was too low when I reset it. Now have to take the car to a garage to pump the tyres up. Clearly didnt test the repair which is poor
10 November 2024
They took the car in and looked over it as soon as they could.
10 November 2024
Good end result but was told the service and mot would take 2 hours max and it took nearer 3.5 hours. Also no coffee that day as machine broken.
10 November 2024
I use the dealership because I expect my car to be taken care of properly without cutting corners and to receive a high standard of customer service, sadly on this occasion the dealership failed to deliver the full customer service standard.
09 November 2024
The service is polite and communication is precise but the treatment and repairs of the car are way below what I would expect for the prices I'm paying. I have been loyal to the garage but that will have to change
09 November 2024
Service was done satisfactorily but slower than promised 90 minutes while wait and not kept up to date about delay. I had to search and find out what was happening
08 November 2024
As expected, no surprises and dealt with in a client friendly way.
07 November 2024
Good communication, jobs discussed and action taken
07 November 2024
Prompt, kept in touch with me, sent the video & washed my car
07 November 2024
Smooth process
07 November 2024
My recall issue was dealt with promptly, other alerts pointed out and staff very helpful. Car being cleaned very welcome.
07 November 2024
Great reactivity and friendliness and flexibility
06 November 2024
All ways made to feel welcome
05 November 2024
The service levels have drastically improved since the last time I was there, felt like a valued customer again
05 November 2024
Good customer service throughout
04 November 2024
special shout out to Ross... You have some great staff
04 November 2024
The reported problem has been greatly improved but not totally fixed unfortunately.
04 November 2024
Quick and efficient service
04 November 2024
Kept in touch and explained they had to keep car overnight. Sent a video of what they had done. 6Problem with car resolved effectively.
03 November 2024
Qty service and good customer service, can't beat. Keep it up
03 November 2024
I've not always had good experiences with this dealer in the past but this time was brilliant. Staff were really helpful and friendly
03 November 2024
Kept informed of progress and they do as they say.
03 November 2024
Work carried out on time, no problems
02 November 2024
MOT was fine, but car wasn't cleaned as promised
31 October 2024
As above, good communication, friendly welcome, and compensating/ apologising for late notification.
30 October 2024
Easy (digital) booking process, good communication, friendly staff
30 October 2024
Helpful, knowledgeable and explained the process completely
30 October 2024
I have no complaint you can't improve on excellence
29 October 2024
service was good but expecive
29 October 2024
Staff are brilliant and service is spot on
29 October 2024
As I said the service was brilliant from all staff
29 October 2024
Always feel very welcomed at Sytner Tring.
28 October 2024
The young man I dealt with as on previous visits have background knowledge and can hold a decent conversation with us on our m cars from after market purchases to improve car just what we want to hear basically,
28 October 2024
No Hassle
28 October 2024
Efficiently managed from booking onwards
25 October 2024
Excellent service, Alex Chou really was outstanding
25 October 2024
Always polite and good at keeping me informed.
24 October 2024
My tyre had to be replaced and then the car was returned to my home after the weekend.
24 October 2024
Extremely satisfied
24 October 2024
They were knowledgeable and very friendly nothing was too much trouble
23 October 2024
The work was done within the timescale that I expected.
23 October 2024
Dropped Vehicle off was advised of all works required along with costs. Picked up car ahead of predicted time.
23 October 2024
Very efficient new what was needed and was kept informed as work was carried out
23 October 2024
They carried out all the work requested and provided good feedback.
23 October 2024
Service was great - but the mismatch between service info in car, in app, online and at dealer was/is frustrating
21 October 2024
Profesional staff Regular updates
20 October 2024
Great service that i always get and expect.
20 October 2024
Smart and efficient
19 October 2024
As before
19 October 2024
Enjoyable time while awaiting the recall service to be done, only reason to be completely satisfied was the two and half hours versus expectation of 80 minutes
19 October 2024
Went out of their way to be helpful.
18 October 2024
Just everything perfect
18 October 2024
Cat was checked and done quickly
18 October 2024
The issue with the car was resolved and service representative was well informed.
16 October 2024
I was satisfied - minor point is that I booked a 90 min sit in service. I wasn't in any rush but after 3 hours i had to check to see if my car was ready. These things happen but maybe too many booking were taken that day
16 October 2024
They kept in touch and were open regards cost which turned out to be none which was nice. People are extremely nice and easy to deal with
16 October 2024
Very satisfied, all service staff really helpful, professional and excellent comms. Only thing I would say is courtesy car, electric is an issue due to mileage range and no fast charger at home. Put me off purchasing an electric car in future.
16 October 2024
Booked service appt via phone with your call centre agreed price with them. When arrived at dealership they decided to up the cost by £54. Out of order !! Bad for business.. Complained price honoured.
15 October 2024
Great service and attention
15 October 2024
It went in for a service and a problem with the heating. Apparently no issue or fault until i pushed it and then they seemed to find something, but needs to go back in for more investigations. car was not back to normal when i collected.
14 October 2024
Extra time spent selecting alternative tyres.
14 October 2024
We received a recall notice for drivers airbag on 8th and rang and were booked in the next day. The garage then gave us a lift saving using the bus and delivered the car to home that afternoon freshly washed and cleaned. 5star service. Well done.
14 October 2024
Good friendly service and like the wait and work space
14 October 2024
All good
13 October 2024
I was kept in touch at every stage of the process and felt completely comfortable with everything that was done. As a bonus, the car was returned direct to my home. My only disappointment was that rust residue was not removed from the alloy rims.
13 October 2024
Professional and courteous at all all times.
12 October 2024
It was on time and helpful to call me back
12 October 2024
All staff polite and courteous. Loan car given to me and my vehicle repaired same day. Nathan and Elaine went out of their way to help me.
10 October 2024
The quality of the staff, the hospitality and the level of information all contributed to a positive experience.
10 October 2024
Sincere and professional
10 October 2024
This time I was able to deal directly with staff at Tring who are very helpful and knowledgeable. It is essential that Sytner allows communication like this, rather than centralising communications at a call centre elsewhere in the Uk.
09 October 2024
Everything was satisfactory. Right time Right return time including garage storage
09 October 2024
Safety recall handled very efficiently
08 October 2024
Phil and Alex were very reassuring and knowledgeable when I thought I might have had a fault with my 330e. As it turns out it wasn't a fault but they also resolved an intermittent reverse camera issue.
07 October 2024
See above
07 October 2024
Professional good service in a friendly manner
06 October 2024
Amazing service as always
06 October 2024
It was a simple and easy process of getting my car there and getting it back to me safely and roadworthy
05 October 2024
Very professional
05 October 2024
Communication and service given first class
05 October 2024
Very comprehensive and professional service experience
04 October 2024
You did a good job with the service and the MOT. Your staff were courteous and helpful to me.
04 October 2024
Everything happened as explained.
02 October 2024
I was quoted £240 for a new CV boot. When the bill came that was down as £350 - apparently they needed to "add some other parts".
01 October 2024
Good
01 October 2024
Great service and please team were able to fit in a wheel refurb at the same time despite only asking for this on the day of service
01 October 2024
Very professional and efficient in service given
01 October 2024
Very satisfied. Friendly and attentive staff at Tring BMW. Well done.
30 September 2024
Easy
30 September 2024
A promise of a 90 minute wait service turned out to be 150 minutes
29 September 2024
Everything on the day went well, no hitches or unexpected waiting, great service
29 September 2024
Work completed to quotation
27 September 2024
Service was good.
27 September 2024
Car attended to and a courtesy wash offered. Work completed as expected.
26 September 2024
Covered all the necessary areas efficiently
25 September 2024
on collection, i was given a full description of the issues that had to be resolved.
25 September 2024
Technicians is very helpful
24 September 2024
I enjoy yhe experience at the facilities and the customer service
24 September 2024
My experience at BMW from start to finish was excellent. All that was required to be done to the car was done accurately and promptly. Customer service was spot on. I'm really happy with BMW.
23 September 2024
Since Sytner have taken over the Tring dealership they have up their game. I have been using the High Wycombe dealership many years and have been very satisfied with the service I have received but Tring is much closer to where I live.
23 September 2024
Couldn't fault the service received on the day.
22 September 2024
All ran smoothly, just hope the rear springs replcement on the 23rd is carried with out delays. Car has to be with you by 8.00am. Presumably work will start straight away??
21 September 2024
All work done correctly and on time
21 September 2024
Exactly what was required with good service throughout
21 September 2024
Great customer service from Nathan at tring always communicated well and worked well with me during this period.
21 September 2024
Service took over an hour longer than it was supposed to be and nobody came to give me an update. No ideal when taking time off work unpaid to get it done
20 September 2024
From the arrival throughout everything was done professionally.
19 September 2024
quick efficient service and able to collect back in good time
19 September 2024
Very good and polite
19 September 2024
Just a routine MoT test. No problems.
18 September 2024
Due too the fault on our car the repair could not be completed the same day. Sam our service advisor updated us on this early so we could make alternative arrangements.
18 September 2024
Very satisfied
17 September 2024
Always well looked after by professionals who genuinely have your best interests at heart.
17 September 2024
Get job done
17 September 2024
Efficient and professional.
14 September 2024
My older BMW had a warning that it needed rear brakes fitted, which was noted at the time of booking the car weeks earlier. It transpired that whilst pads were available, the discs were on a several day backlog. A shame these were not ordered before
14 September 2024
Simply being able to provide an oil and filter running in service when other dealers had a
14 September 2024
Mr Linch is the man to see at the front desk, always happy to help????
11 September 2024
The vehicle was picked up on time. The issues of repacing the ERG unit was finally resolved after waiting three years and the service was also completed. The vehicle was then returned in plenty of time. This level of service was greatly appreciated.
11 September 2024
The service was Excellent.
10 September 2024
Brilliant happy customer from the meet and greet to the collection of my vehicle Outstanding service thank you ??
09 September 2024
Easy process
09 September 2024
Service was everything it should have been
09 September 2024
Overall outcome has been good so far. Sytner Tring has an excellent customer centric service.
07 September 2024
Apart from completing all work required. The customer service was exceptional. So easy to deal with and included collection and delivery service. Thank you.
07 September 2024
Staff excellent scope limited by policy
07 September 2024
Again, amazing attention from everyone!
07 September 2024
All problems dealt with in good time
06 September 2024
Great job good price Car service clean poor tho
06 September 2024
Polite, professional approach.
06 September 2024
Alex Chou was excellent in keeping me up to date and arranging for my car to be delivered to my home when the service overran.
06 September 2024
Excellent service
04 September 2024
No issues at all..
04 September 2024
Very satisfied with the dealership
04 September 2024
I waited for my service to be completed and was directed to a quiet area so that I could work for the 2 hours.
03 September 2024
After a few visits , Tring is well organised and has a good atmosphere.
03 September 2024
Ben was great
03 September 2024
Booking in person was easy; everything happened as requested; I was given the option of work required in the near future of having this done immediately or postponed to a later date; the work was completed promptly and the car returned the same day
03 September 2024
Very good
02 September 2024
Polite helpful prompt
02 September 2024
Everything was done on warranty which was great the only thing was I was asked if I would like it cleaned complimentry I said I would ,but it wasn't cleaned
02 September 2024
Efficient service and very polite staff.
02 September 2024
All done within the time expected. Comfortable waiting area. Was informed of progress while waiting.
02 September 2024
Everything was done as requested and there was no stress.
01 September 2024
Because the staff at Sytner Tring are very polite and helpful
30 August 2024
Warranty fault identified and rectified first time without any issues
29 August 2024
10/10 always good to come to sytner tring.
28 August 2024
Always seamless from start to finish
28 August 2024
Informative and polite
26 August 2024
Everything was done on time
26 August 2024
The clean was not great. They didn't hoover the boot and the exterior still had marks on it including on the windscreen
26 August 2024
Very helpful, efficient, great communication. Far better than BMW Watford (Group 1). Both our cars will now be coming to Tring.
26 August 2024
Great service, great value and all done quickly
25 August 2024
Very efficient, no hanging around which I appreciated as had to get to work .
25 August 2024
Fantastic service throughout.
25 August 2024
Everything got done, and a little bit more (Thanks Phil).
24 August 2024
Overall this service experience was excellent. The individual that I dealt with was knowledgeable and friendly.
24 August 2024
Fitted dash cam and explained thoroughly how to operate it without rushing - excellent !!
24 August 2024
As above and I was kept informed of progress
24 August 2024
Excellent service all round through booking to reception, service and hand over.
22 August 2024
Very helpfull ben was great and car was checked over and all ok
22 August 2024
See above
22 August 2024
Quick service, helpful video of the service and complimentary car wash.
22 August 2024
Easy to deal with
21 August 2024
Service advisor very helpful.technician identified and fixed problem very efficiently.
21 August 2024
I didn't purchase from Tring. I bought it from High Wycombe showroom. However, I must say the I am absolutely disgusted with Tring. I can't believe they are part of Sytner. They delivered.y X4 with "Got to be" mascara inside.
21 August 2024
My recently purchased car developed a very annoying rattle. This would be annoying on any car but even more so on a BMW. Sytner's technician and his colleague, Sam, on service reception were determined to resolve the problem and eventually did.
20 August 2024
Work was completed efficiently and allowed me to get away ahead of schedule.
12 November 2024
Gerry and Kevin sorted the return of our existing PCP and financing the new car with no fuss and exceptional speed - car was delivered extremely quickly and we were even sorted a pool car for the few days between the hand back and delivery