OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
206 ratings and 120 comments received in the last 90 days.
10 September 2025
The purchasing of the car was straightforward. I did not feel pressured to buy the car, all my options were fully explained to me. Handover of the car was fantastic customer service. I felt special as a buyer and the whole experience was brilliant.
09 September 2025
Very happy. The receptionist was great and made coffee and the sales and finance staff were excellent
07 September 2025
Jason who helped me with my purchase made it easy for me probably a high contributing factor for why I completed on my purchase
06 September 2025
Megan was very helpful during the whole experience
05 September 2025
The staff in the showroom were very attentive and maid us feel very comfortable
05 September 2025
Amazing team that went out of there way for me and made the entire experience a positive one
04 September 2025
Very helpful salesman, addressed concerns and negotiated well. Seemed to care about meeting out requests
29 August 2025
They made me feel special and went above and beyond to showcase and set up my new car.
26 August 2025
Great communication throughout the process and everything was made very simple and accommodating.
21 September 2025
They fixed my car as quickly as possible and kept me up to date with work being carried out
20 September 2025
Engaged every step of service
19 September 2025
I got what I expected from BMW
17 September 2025
The fault had previously been identified
17 September 2025
Efficient and responsive
15 September 2025
A good feeling of reassurance, things would be dealt with properly. All expectations delivered.
14 September 2025
It a welcoming showroom and the staff in the service centre are fabulous.
14 September 2025
Everyone and particularly Nathan were very friendly, responsive, and helpful and the car was serviced thoroughly. Given the 2 weeks without a car, I'd have appreciated a courtesy car option that was unfortunately not available or on offer.
13 September 2025
Brilliant service
13 September 2025
I asked them to wash my car. But it hadn't been washed. It was returned to me dirty. They also insisted I bring the reviled car back as soon as possible. This wasn't very nice either, but other than that, everything was fine.
19 September 2025
Amazing and loved the extra touch of a plaque and car cover reveal. Really added to the experience.