About Your Local BMW Retailer

01442 890 666

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

206 ratings and 118 comments received in the last 90 days.

09 July 2025

Doing business with the BMW Centre is a pleasure. The staff are a pleasure to spend time with, and the premises are perfectly comfortable.

09 July 2025

With hindsight I would have wished for the following:- Firstly, discussions and aggreement on the cost of the vehicle be followed by presentation of a completed order form. Secondly, once I decided to use BMW finance the agreement detail presented ..

03 July 2025

I was extremely satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. From the moment I walked in, the staff were welcoming, professional, and attentive. They took the time to answer all my questions.

17 June 2025

Car arrived very promptly - sales exec was extremely helpful

10 June 2025

The sales rep was very helpful

02 June 2025

On time and very good service and hoping the same after sales.

29 May 2025

Fast, efficient delivery

26 May 2025

Friendly and professional

09 May 2025

Excellent service from Matt Haynes and colleagues (Kevin, Louise, etc). After-sales advice from Matt Haynes and Phil Barrett was excellent. I've might have dropped one star only because centre is very busy which can lead to long waits.

06 May 2025

The showroom was superb

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27 July 2025

Efficient and easy to sort.

27 July 2025

Just hassle free

26 July 2025

Good service - efficient and as expected. Alex was excellent - highly efficent, clear and very organised.

26 July 2025

Fast response to any questions. The depth of product knowledge is outstanding

25 July 2025

Overall really great info throughout.

24 July 2025

Was pleased with the overall service and Nathan was very helpful.

24 July 2025

Amir was great, as was every other member of staff I dealt with in the purchase of my car. All very friendly and personable.

23 July 2025

Reasonable price and carried out by a service technician that i can trust

22 July 2025

ept up to date with issues as they arose, and agreed solutions

22 July 2025

Everything done as planned.

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21 July 2025

See previous answer

21 July 2025

As above.

21 July 2025

It was great and the reason why I would return to Sytner Tring. Guv is a great account manager, and teh holes service team are great.

21 July 2025

Staff are always very welcoming, friendly and helpful! I live in High Wycombe but prefer Sytner Tring for any work that needs to be carried out on my vehicle due to brilliant customer service!

20 July 2025

Super staff and great service

20 July 2025

Efficient, potential costs of replacement shock absorber as quoted was high!

17 July 2025

The booking was estimated by you to take between 1 and 1 1/2 houts. I sat and waited 3 hours.. There was no exclamation and no problems found in doing the MOT task.

15 July 2025

Everything was completed as promised.

15 July 2025

warm welcome and personal service

15 July 2025

All your staff were excellent and I couldn't fault it

15 July 2025

Get what you expect

15 July 2025

Always happy with the service I get from Sytner Tring the service team are always happy Ben, Alex and there was a third but I cannot remember his name are very helpful in the quality of service they provide outstanding guys thank you

15 July 2025

They can be relied on to do a good repair job.

15 July 2025

I didn't speak to any technician at the start. I was told to sit down & somebody would come to see me, which they never did until the car was ready. This was unsettling at the start, as I was asked to hand over keys to a lady I hadn't previously seen

15 July 2025

Always very professional and don't rip you off

14 July 2025

Inquired via Land Line to ask about getting sat nav UK map updated.after being put through to various departments. and exchanging several emails.i.did not get a sensible answer.regarding if possible! Or Price.

10 July 2025

We had 90 minutes booking but took 2:35 hours after chasing twice.

10 July 2025

Service advisor unable to sort a service flag on app, so gave me a contact phone number which didnt ring. Called sytner to chase correct number, told Jack would call me back, never did.

09 July 2025

very good communication - thank you Nathan

07 July 2025

Would have been completely satisfied, but the car was returned with tyre pressure warning activated . We are still waiting on an update on the log book that has been lost. I and my wife have phoned several times, but have had no update.

07 July 2025

Receptionist didn't appear to be expecting me despite me arriving 5 minutes early for my allotted service time slot. Bird droppings on drivers side window were not removed during the complementary wash. These are the only reasons I scored 4 not 5

07 July 2025

Both routine and additional work were completed to my satisfaction. The engineer kept me well advised of progress.

07 July 2025

Solved my vehicle issue swiftly.

06 July 2025

Your prices were higher than other BMW dealers

06 July 2025

We haven't had a bad experience at Sytner Tring

06 July 2025

Nathan was really knowledgeable and took the time to explain my options while highlighting the pros and cons to each option.

03 July 2025

The service provided was of high quality and the result provided all we could ask for.

03 July 2025

Front desk, service desk and garage video updates were faultless/great ??

02 July 2025

Worse experience ever 800 words not enough so when you call I will explain, there is no option of 0 star if there was I would have used that

02 July 2025

Kaiser was amazing and helpful

01 July 2025

What you would expect from BMW a 1st class service.

01 July 2025

I was treated very weak. Everything explained to me.

01 July 2025

Minimal effort required on my part

01 July 2025

Good standard of work and good reporting

27 June 2025

Brilliant all round service from the team

26 June 2025

Everything was well organised up front, and went like clockwork on the day.

26 June 2025

Good service

25 June 2025

As above

24 June 2025

Far too expensive, felt I was being ripped off. Was quoted £2000 for work that I've had done elsewhere for £600

24 June 2025

Very quick in resolving the issue

19 June 2025

As above Ross and Lloyd and also Tring Receptionists have always been first rate

18 June 2025

Full customer commitment

17 June 2025

Fleecing customers to pay for masses of labour is unethical exploitative and dishonest. A mechanic's lack of ability to diagnose simple electrical faults resulting in 9 days having a car should not mean the customer pays for all the time spent.

15 June 2025

See above.

15 June 2025

See above. Customer service is completely lacking.

13 June 2025

All the work necessary was carried out and I was informed at each stage. (technical competence was good) Lack of customer transport was bad.

12 June 2025

On time, regular updates, polite staff

09 June 2025

5 star service

08 June 2025

Job well done, but I think that charging £8.56 for a battery, presumably for the key, is a bit steep when I buy and fit them myself for 20p.

07 June 2025

All good

07 June 2025

While the overall service was good. I was dissatisfied with the communication over the delays that a simple service and tyre change. The ETA went from 1day to 3 days and I had to call multiple times just to get an update.

06 June 2025

The costs

06 June 2025

Everything was carried out exactly as was discussed & agreed.

04 June 2025

Dealt with my problem very quickly and thoroughly.

04 June 2025

All the staff were very friendly and ensured that top class customer service was provided

03 June 2025

The staff were very helpful and attentive in every aspect

02 June 2025

Always friendly and helpful

02 June 2025

The (admittedly free) valeting was not as thorough as previously. Conversely, Nathan Lynch, the service advisor, was first class. His efforts confirmed there was no need to replace the windscreen wipers.

01 June 2025

Excellent

30 May 2025

All problems sorted with good communication and transparency

29 May 2025

Everything as promised. Did everything I wanted in a faster time than initially advised.

29 May 2025

Friendly staff, who don't try to upsell issues that don't need fixing. Comfortable waiting area too.

29 May 2025

Easy to book in and the video was helpful

27 May 2025

The staff were especially friendly and helpful, and the price was reasonable.

27 May 2025

My car always comes back like bew

27 May 2025

As last

27 May 2025

It was easy to book, and work done as expected

27 May 2025

Satisfied with service experience although quotes for additional work requested but not supplied. £150 diagnostic fee seems a excessive considering the vehicles failure.

26 May 2025

Excellent customer care at all levels. Alex Chou particularly good.

26 May 2025

efficient and reactive

24 May 2025

Excellent customer service from start to finish Very pleasant experience can't fault

23 May 2025

Very satisfying, every thing was explained

22 May 2025

Service great, missing 5th star as was a lot of money for an oil and filter change

21 May 2025

Good reception and support from Nathan. Simple job easily completed

21 May 2025

Alex Chau gave excellent service

20 May 2025

All finished within promised finish time.

20 May 2025

Always competent.

20 May 2025

Alex - the service manger went the extra mile in accommodating my MOT and an estimate from the repir shop as well as the major service all on the same day.

19 May 2025

Work carried out quickly and efficiently

17 May 2025

Easy and simple communication. The staff know what they are doing.

16 May 2025

The gentleman who arranged my services was very good.

16 May 2025

The staff are outstandingly efficient, polite and helpful.

13 May 2025

I was happy as always. Comms and service are great.

11 May 2025

The service was effiently planned and excellently executed. I appreciated the videos and everything was clearly explained to me.

11 May 2025

Quick and efficient

10 May 2025

Simply quick service whilst I waited.

09 May 2025

Because I am looked after and treated so well. I did miss the usual receptionists the other day. Think it was a Tuesday. But they were off and badly missed. No offer of a drink!

08 May 2025

I felt the health check of the vehicle could have been done before the tyre authorisation to avoid a second visit for tyres

08 May 2025

Process and progress is explained. Problems are resolved.

06 May 2025

as above but kept me well informed throughout the process.

06 May 2025

Good communication

05 May 2025

The repairs were very easy to get booked in, a loan car arranged and the repair me made to a very high quality

05 May 2025

Well organised with consideration for the car owner

05 May 2025

I found the whole process was very efficient and trouble-free. All staff involved were polite, friendly and helpful. I thought the updates on the progress of the service were excellent and I especially liked the video of the vehicle check.

04 May 2025

As above

03 May 2025

See above. Repair was satisfactory

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