About Your Local BMW Retailer

01442 890 666

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

195 ratings and 104 comments received in the last 90 days.

20 August 2025

Good service

29 July 2025

Excellent service throughout

09 July 2025

Doing business with the BMW Centre is a pleasure. The staff are a pleasure to spend time with, and the premises are perfectly comfortable.

09 July 2025

With hindsight I would have wished for the following:- Firstly, discussions and aggreement on the cost of the vehicle be followed by presentation of a completed order form. Secondly, once I decided to use BMW finance the agreement detail presented ..

03 July 2025

I was extremely satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. From the moment I walked in, the staff were welcoming, professional, and attentive. They took the time to answer all my questions.

17 June 2025

Car arrived very promptly - sales exec was extremely helpful

10 June 2025

The sales rep was very helpful

02 June 2025

On time and very good service and hoping the same after sales.

20 August 2025

Provided services as requested with detailed information on advisories.

19 August 2025

Easy to book, check in and collect

19 August 2025

Vehicle health check was appreciated. Very easy to drop off and collect. The colleague who saw me at the end also gave me very helpful information re new vehicles as I am thinking about my next car.

18 August 2025

Asif kept me informed throughout the day, taking care to ensure I knew what was going on. He did a fantastic job in communicating all I needed to know.

18 August 2025

This is getting boring

17 August 2025

I generally receive a video from the technician showing the inspection of my vehicle. To date, I've yet to receive this!

17 August 2025

No issues all explained clearly

16 August 2025

Very helpful service agent throughout, however lack of spares meant delay of two days in workshop

15 August 2025

Everything was fine except I don't seem to be able to understand how the complicated bill adds up.

14 August 2025

No problem with the dealer.

See all reviews

13 August 2025

I was contacted on the day to advise that replacement of a couple of tyres was recommended in the MOT and I agreed to have three replacements. When the car was returned it was apparent that nothing had been done to meet my request re the bodywork .

13 August 2025

Excellent service and attention to me by Aaron Henry

12 August 2025

All went smoothly and no waiting around . Sam was great .

12 August 2025

Very professional staff. A problem was discovered I was kept informed every step of the way Good work by Asif

09 August 2025

Sytner were helpful and communicative. Sam was excellent.

06 August 2025

Jack and the service team excel in all they do.

05 August 2025

Was told my car was going to get a complimentary wash but didn't . Otherwise it would have been a 5

05 August 2025

Great

05 August 2025

As above

04 August 2025

Did what I asked to be carried out

02 August 2025

Very friendly, knowledgeable and brilliant costumer anticipation

01 August 2025

They went the extra mile to make sure I get a pick up and deliver back. Always helpful

31 July 2025

Good communication and problem was solved in a timely fashion

29 July 2025

I took the car in at 9am and it was left until 3pm before I was told it would fail the MOT. I am a service engineer, I need to have the car available. I had to go back to Sytners to collect me tools, as I had been expecting it to be done in one day

28 July 2025

See above

27 July 2025

Efficient and easy to sort.

27 July 2025

Just hassle free

26 July 2025

Fast response to any questions. The depth of product knowledge is outstanding

26 July 2025

Good service - efficient and as expected. Alex was excellent - highly efficent, clear and very organised.

25 July 2025

Overall really great info throughout.

24 July 2025

Was pleased with the overall service and Nathan was very helpful.

24 July 2025

Amir was great, as was every other member of staff I dealt with in the purchase of my car. All very friendly and personable.

23 July 2025

Reasonable price and carried out by a service technician that i can trust

22 July 2025

Everything done as planned.

22 July 2025

ept up to date with issues as they arose, and agreed solutions

21 July 2025

It was great and the reason why I would return to Sytner Tring. Guv is a great account manager, and teh holes service team are great.

21 July 2025

See previous answer

21 July 2025

Staff are always very welcoming, friendly and helpful! I live in High Wycombe but prefer Sytner Tring for any work that needs to be carried out on my vehicle due to brilliant customer service!

21 July 2025

As above.

20 July 2025

Super staff and great service

20 July 2025

Efficient, potential costs of replacement shock absorber as quoted was high!

17 July 2025

The booking was estimated by you to take between 1 and 1 1/2 houts. I sat and waited 3 hours.. There was no exclamation and no problems found in doing the MOT task.

15 July 2025

Always very professional and don't rip you off

15 July 2025

Everything was completed as promised.

15 July 2025

They can be relied on to do a good repair job.

15 July 2025

Always happy with the service I get from Sytner Tring the service team are always happy Ben, Alex and there was a third but I cannot remember his name are very helpful in the quality of service they provide outstanding guys thank you

15 July 2025

warm welcome and personal service

15 July 2025

I didn't speak to any technician at the start. I was told to sit down & somebody would come to see me, which they never did until the car was ready. This was unsettling at the start, as I was asked to hand over keys to a lady I hadn't previously seen

15 July 2025

Get what you expect

15 July 2025

All your staff were excellent and I couldn't fault it

14 July 2025

Inquired via Land Line to ask about getting sat nav UK map updated.after being put through to various departments. and exchanging several emails.i.did not get a sensible answer.regarding if possible! Or Price.

10 July 2025

We had 90 minutes booking but took 2:35 hours after chasing twice.

10 July 2025

Service advisor unable to sort a service flag on app, so gave me a contact phone number which didnt ring. Called sytner to chase correct number, told Jack would call me back, never did.

09 July 2025

very good communication - thank you Nathan

07 July 2025

Receptionist didn't appear to be expecting me despite me arriving 5 minutes early for my allotted service time slot. Bird droppings on drivers side window were not removed during the complementary wash. These are the only reasons I scored 4 not 5

07 July 2025

Would have been completely satisfied, but the car was returned with tyre pressure warning activated . We are still waiting on an update on the log book that has been lost. I and my wife have phoned several times, but have had no update.

07 July 2025

Solved my vehicle issue swiftly.

07 July 2025

Both routine and additional work were completed to my satisfaction. The engineer kept me well advised of progress.

06 July 2025

Nathan was really knowledgeable and took the time to explain my options while highlighting the pros and cons to each option.

06 July 2025

Your prices were higher than other BMW dealers

06 July 2025

We haven't had a bad experience at Sytner Tring

03 July 2025

The service provided was of high quality and the result provided all we could ask for.

03 July 2025

Front desk, service desk and garage video updates were faultless/great ??

02 July 2025

Worse experience ever 800 words not enough so when you call I will explain, there is no option of 0 star if there was I would have used that

02 July 2025

Kaiser was amazing and helpful

01 July 2025

What you would expect from BMW a 1st class service.

01 July 2025

Good standard of work and good reporting

01 July 2025

I was treated very weak. Everything explained to me.

01 July 2025

Minimal effort required on my part

27 June 2025

Brilliant all round service from the team

26 June 2025

Good service

26 June 2025

Everything was well organised up front, and went like clockwork on the day.

25 June 2025

As above

24 June 2025

Very quick in resolving the issue

24 June 2025

Far too expensive, felt I was being ripped off. Was quoted £2000 for work that I've had done elsewhere for £600

19 June 2025

As above Ross and Lloyd and also Tring Receptionists have always been first rate

18 June 2025

Full customer commitment

17 June 2025

Fleecing customers to pay for masses of labour is unethical exploitative and dishonest. A mechanic's lack of ability to diagnose simple electrical faults resulting in 9 days having a car should not mean the customer pays for all the time spent.

15 June 2025

See above.

15 June 2025

See above. Customer service is completely lacking.

13 June 2025

All the work necessary was carried out and I was informed at each stage. (technical competence was good) Lack of customer transport was bad.

12 June 2025

On time, regular updates, polite staff

09 June 2025

5 star service

08 June 2025

Job well done, but I think that charging £8.56 for a battery, presumably for the key, is a bit steep when I buy and fit them myself for 20p.

07 June 2025

While the overall service was good. I was dissatisfied with the communication over the delays that a simple service and tyre change. The ETA went from 1day to 3 days and I had to call multiple times just to get an update.

07 June 2025

All good

06 June 2025

The costs

06 June 2025

Everything was carried out exactly as was discussed & agreed.

04 June 2025

Dealt with my problem very quickly and thoroughly.

04 June 2025

All the staff were very friendly and ensured that top class customer service was provided

03 June 2025

The staff were very helpful and attentive in every aspect

02 June 2025

Always friendly and helpful

02 June 2025

The (admittedly free) valeting was not as thorough as previously. Conversely, Nathan Lynch, the service advisor, was first class. His efforts confirmed there was no need to replace the windscreen wipers.

01 June 2025

Excellent

30 May 2025

All problems sorted with good communication and transparency

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